By booking with us, you acknowledge that you
fully
understand and accept the terms of this policy!
Please remember
that whether you book our Suite for 1, 2, 3 or 4 guests,
you are always
getting the use of the whole suite
(only the number of beds in use will be limited)!
Minimum 2 night stay in Low Season, minimum 3 night stay in High Season . Occasionally, we
may be able to accomodate a 1 night stay. There is a Cad$35.00
extra charge for a 1 night stay.
A 50% credit card deposit, or the cost of ONE NIGHT, whichever is higher, is required
to confirm your reservation (a charge will be made on your
credit card at that time).
For the "turnkey" weekly
rate, a 50% deposit of the whole weekly rate is also required.
Tax - All rates and fees (including cancellation fees) subject to 5% Canadian Goods and Services Tax.
For deposits, we only accept VISA, MASTERCARD, and AMERICAN EXPRESS. We are unable to accept any other credit
card or cheques of any kind.
Balance due upon arrival in CASH, VISA, MASTER
CARD or AMERICAN EXPRESS. We cannot
accept personal or business cheques. For your security and ours,
against fraudulent use of your credit card, you must
bring with you the same
credit card you used for the initial deposit, along with
photo identification.
Due to Vancouver City licensing, we have a maximum
occupancy of 2 persons per room, regardless of age.
Therefore, we have a maximum of 4 guests for our suite. We cannot accept booking for more than 29 contiguous days.
For information on what a TYPICAL cancellation policy is for B&B across Canada, please read here
Cancellation policy - We do not overbook like many large hotels do! Due to our intimate size, cancellations affect us greatly! Please read carefully!
- more than 30 days written notice*
prior arrival date: your deposit is REFUNDED, minus a processing fee of Cad$45.00 + tax (see
special policy for the "turnkey" monthly
rates).
- 30 days or less notice prior arrival:
deposit is NOT REFUNDED at all.
- 7 days or less notice prior arrival or no-show:
For All cancellations within 7 days of your anticipated arrival IF BOOKED STAY IS FOR 7 NIGHTS OR LESS: THE FULL STAY WILL BE CHARGED TO YOUR CREDIT CARD. ANY NIGHT BEYOND 7 NIGHTS WILL BE CHARGED TO THE CREDIT CARD AT 50% OF THE REGULAR RATE (NOT THE DISCOUNTED RATE), unless we are able to re-rent the room for ALL the cancelled days (a processing fee of $45.00 will apply in that case).
(*) Written notice by e-mail
with delivery/read request, Fax or Mail [allow at least
2 weeks for mail to arrive from outside of Canada] - we
will acknowledge reception.
EARLY CHECK-OUT: NO REFUNDS IF BOOKED STAY IS FOR 7 NIGHTS OR LESS!Beyond 3 nights early check-outs are subject to the greater of one extra night's charge or 50% of the remainder of the confirmed reservation. The nights you have reserved are guaranteed exculsively for you and we do not overbook like large hotels can do. However, should we be able to rebook ALL those nights, we will be pleased to credit you back (a processing fee of $45.00 will apply in that case).
DELAYED ARRIVAL: NO REFUNDS IF BOOKED STAY IS FOR 7 NIGHTS OR LESS!For a booked stay over 3 nights, missed nights due to delayed arrival are charged at 50% of the quoted nightly price. The nights you have reserved are guaranteed exculsively for you and we do not overbook like large hotels can do. However, should we be able to rebook ALL those nights, we will be pleased to credit you back (a processing fee of $45.00 will apply in that case).
NO-SHOW OR SAME DAY CANCELLATION: IF BOOKED STAY IS FOR 7 NIGHTS OR LESS: THE FULL STAY WILL BE CHARGED TO YOUR CREDIT CARD. ANY NIGHT BEYOND 7 NIGHTS WILL BE CHARGED TO THE CREDIT CARD AT 50% OF THE REGULAR RATE (NOT THE DISCOUNTED RATE), unless we are able to re-rent the room for ALL the cancelled days (a processing fee of $45.00 will apply in that case).
(*) Written notice by e-mail with delivery/read request, Fax
or Mail [allow at least 2 weeks for mail to arrive from outside
of Canada] - we will acknowledge reception.
We highly recommend that you contact your travel agent or credit card company regarding trip cancellation insurance to cover unforeseen changes to your plans.You can get Travel Insurance HERE.
*** If you are entitled to a refund: In ALL CASES refunds of Deposits can ONLY be refunded to the VERY SAME Credit Card used for the deposit. Due to the large amount of scam attempts, NO EXCEPTIONS!
Guests must arrange any change in number of guests, or length
of stay prior to reserved date of arrival. We will try
our best to accomodate such changes, but we cannot guarantee it.
Check-in time is between 3:00 and 6:00 PM (15:00 and
18:00). If you require an early or late arrival, we
will try to accomodate you. However, it must be pre-arranged!
Check out time is 11:00 AM (11:00).
Our suite has been designed for adults and adolescents and is unfortunately not
appropriate for children under 12 , visitors included. If you would like more details about this policy, please email us.
We are proud to offer you a smoke free environment! Smoking is
only allowed outside the house, otherwise a cleaning fee of Cad$300 will be charged
Sorry, we cannot accept any pet, of any size, under any circumstance, otherwise a cleaning fee of Cad$300 will be charged
Candles are not allowed, due to insurance policy.
FREE parking is available in the street.
Unfortunately, our house is not wheelchair accessible.
Please do not forget to travel with your passport/proof of citizenship as refunds cannot be made due to being turned back at the border.
A reservation request does not constitute
a reservation until we contact you to confirm a booking and
your credit card deposit has been processed .
All reservations are subject to confirmation and
deposit and are subject to strikes, failure of guests to vacate
or causes beyond our control.
By booking with 'Arbutus
Vista' Vancouver Bed & Breakfast, you acknowledge
that you fully understand and accept the terms of the
above policy!
This Agreement shall be exclusively governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.
